Everyone should have a meaningful opportunity to explore kitchen essentials, understand product information, and reach us when they need assistance. This statement describes the accessibility principles we value and how to tell us when the online experience presents a barrier.
Kivqora welcomes customers with different disabilities, technologies and ways of interacting with the web. Our aim is to make it easier to discover products, understand the information needed for a decision and request help with an order.
Accessibility involves more than how a page looks. It includes the clarity of content, the way controls behave, the readability of information and the options available when a digital task is difficult.
A more considered shopping experience makes room for different needs.
01Clearer access to product information and shopping guidance.
02More ways to understand and navigate digital content.
03A practical way to tell our team when something doesn't work.
02 / Accessibility principles
Four guiding principles.
Our accessibility approach is informed by the four principles used in the Web Content Accessibility Guidelines: perceivable, operable, understandable and robust.
01SEE / HEAR / READ
Perceivable.
Information should be available in forms people can perceive. Meaningful image descriptions, legible text, sufficient contrast and appropriate alternatives can help.
02NAVIGATE / ACT
Operable.
Controls and journeys should accommodate different ways of interacting, including keyboard use, clear focus indication and interfaces that do not rely only on a mouse.
03COMPREHEND / DECIDE
Understandable.
Product details, labels, instructions, errors and navigation should be presented clearly and behave consistently to reduce unnecessary confusion.
04SUPPORT / CONNECT
Robust.
Digital content should work with a range of browsers and assistive technologies, using sound structure and recognized web conventions where possible.
Different customers may enlarge text, use a screen reader, navigate by keyboard, select a preferred browser or reduce animation. These are practical considerations for the experience we want to support.
The exact behavior of a feature can depend on your device, browser, assistive technology and the components used on a particular page.
01
Readable information
Clear headings, purposeful descriptions and text that stays understandable when a page is enlarged.
02
Keyboard interaction
Logical navigation, visible keyboard focus and controls that do not require precise pointer movements.
03
Assistive technology
Meaningful page structure, useful control labels and descriptive alternatives for relevant images.
04
Flexible presentation
Responsive layouts, restrained motion and support for reduced-motion preferences where implemented.
Thoughtful details make a differenceACCESS / 02
Clear paths through everyday shoppingACCESS / 03
04 / Across the shopping journey
Every step matters.
An accessible experience matters while exploring cookware and appliances, comparing product specifications, entering checkout details, tracking a parcel or asking about returns.
Some steps may involve third-party tools or providers, including commerce checkout, payment processing and order tracking. Their interfaces and accessibility behavior may vary, and this statement does not claim that each has been independently audited by Kivqora.
If a feature or provider creates a barrier, we want to hear about the task you were trying to complete.
01Finding product details and understanding the fit.
02Completing or checking an order and its delivery.
03Requesting a return, exchange or customer assistance.
05 / Our current statement
A transparent approach.
Accessibility is best described with care and specificity. This statement explains our intentions and provides a route for feedback, but it is not a certification of the entire site.
01
No unverified rating.
We do not present the Kivqora website as independently certified, fully conformant with WCAG 2.2 AA, or free from barriers without supporting assessment evidence.
02
Different site components.
Product pages, forms, search, checkout, media and third-party integrations may behave differently with assistive technology and browser settings.
03
Barriers may be reported.
If something is missing, difficult to use or unavailable in a format that works for you, please tell us which task or page is affected.
04
Feedback helps prioritize.
Information about a specific difficulty can help identify what needs investigation and whether an alternative means of assistance is appropriate.
A more welcoming experience starts with listeningACCESS / 04
06 / Accessibility feedback
Tell us the barrier.
If part of Kivqora is difficult to access or use, please tell our team. A short, practical description is enough to begin the conversation. You do not need to disclose a disability or diagnosis to request assistance.
01
Identify the page.
Share the page address or product name, if you can, and describe the task you wanted to complete.
02
Explain what happened.
Tell us which content, control or step was difficult and any error message you encountered.
03
Share useful context.
Browser, device or assistive technology details can help, but providing them is optional.
04
Tell us what would help.
Let us know if you need information explained differently or support completing an order-related task.
Please do not send passwords, full payment-card details or other sensitive account credentials in an accessibility message.
07 / Useful answers
Good to know.
Common questions about accessing the website, requesting help and understanding our approach to accessibility.
Does Kivqora support assistive technology?
We want the website to be usable with different browsers, input methods and assistive technologies. However, the compatibility of every page and third-party component has not been verified for this statement. Tell our team if a particular feature does not work for you.
Can I browse using only a keyboard?
Keyboard access is an important accessibility objective. Standard links and controls on this page use native web elements. Other areas of the storefront may behave differently, so please report any control that cannot be reached or activated using your keyboard.
What if the text is difficult to read?
You may be able to enlarge text or adjust contrast and display preferences through your browser or device. If information becomes clipped, overlaps or disappears, please describe the page and the setting that caused the issue.
How do I request another way to get help?
Use the contact-page link in the support section below, or explain your needs to customer care using the listed email address or phone number. Let us know what task you are trying to complete and what alternative support may help.
Does this statement certify WCAG compliance?
No. WCAG 2.2 is referenced as a source of accessibility principles. This statement does not claim a completed independent accessibility audit or a verified conformance level for the entire website.
What if a checkout or tracking feature is inaccessible?
Some shopping functions are operated through external providers. If you encounter a barrier, tell customer care which page or task is affected. You can also include your order reference if the request relates to a purchase; do not send payment card numbers.
When will I receive a response?
Kivqora customer support is available 24 hours a day, seven days a week. The time required to investigate or resolve an accessibility issue can depend on the nature of the problem and whether another provider is involved; no fixed resolution deadline is stated here.
