Change of preference.
Whether you prefer another capacity, size or style, tell the team which item you would like to return or exchange within the stated window.
Kivqora / After-purchase care
Returns, made simple.
The right kitchen essential should feel right for you. If you need to return or exchange a purchase, Kivqora offers a free 30-day returns and exchanges policy, with customer care available around the clock to guide you.
30
Days for free returns and exchanges. Our team can explain the dates and next steps relevant to your order.
A little more confidence with every orderCARE / 01
30
Day return windowFree returns and exchanges within 30 days.
Free
Returns & exchangesNo return or exchange fee.
24/7
Customer assistanceHelp whenever you have a question.
01 / Our commitment
A considered shopping experience
Care beyond checkout.
Choosing kitchen equipment is personal. From a blender that suits your routine to cookware that fits your stovetop, sometimes you need a different solution. We want the next step to be clear.
Our store commitment is straightforward: free returns and exchanges within 30 days. This policy explains how to seek assistance and what to expect when a request involves a refund or a replacement.
Our customer care team can explain the return dates, refund process and exchange options that apply to your order.
02 / Return journey
Four clear steps.
When you would like to return or exchange a purchase, these steps help the team understand the order and arrange the appropriate next action.
- 01
Find your order.
Keep the order number, the product name and the contact details used during checkout within reach.
- 02
Tell us your preference.
Let the team know whether you would like a return, a refund review or an exchange, and describe the product or concern.
- 03
Follow the guidance.
Our team will explain the applicable next steps and any return delivery instructions. Please confirm those instructions before sending an item.
- 04
Receive an update.
After the request and relevant item are reviewed, the team will explain the return, exchange or refund outcome and any next actions.
These are guidance steps, not additional eligibility restrictions or waiting periods. For an order-specific question, customer support is available 24/7.
Tools chosen for the way you createCARE / 02
Thoughtful tools, practical supportCARE / 03
03 / Refund information
Refunds, explained.
Refunds are associated with the original purchase and the items involved in the return. When a refund is due, the team can confirm the applicable amount and how it will be processed.
The timing of money reaching an account can depend on the payment service and the circumstances of the request. Our team can provide the available processing information once a refund is confirmed.
01
Refund amount
A refund reflects the applicable amount paid for the relevant item, taking account of discounts shown in the original transaction and any legal entitlement.
02
Payment processing
After the refund is confirmed, our team can explain the payment route and any available processing update.
03
Order issues
If goods are not supplied or there is another problem requiring a refund, any cancellation and refund rights provided by law remain in effect.
Free returns and exchanges do not mean you must accept store credit in place of a refund where a refund is otherwise due under applicable law.
04 / Exchanges
A better fit.
Perhaps a smaller appliance suits your countertop, a different cookware size is more useful, or you need an alternative to the item you received. Kivqora offers free exchanges within 30 days.
When requesting an exchange, identify the original product and describe the replacement you are considering. Our team will help clarify the next steps and the availability of the requested item.
A good exchange is about finding the product that makes more sense for your kitchen.
Check the specifications.
Compare dimensions, voltage, materials and included accessories for any replacement.
Confirm the option.
The customer care team can review the requested exchange and the available next steps.
A different tool for a different kitchenCARE / 04
05 / Common situations
Every request has context.
These are reasons customers may need help, not a list of exclusions from Kivqora's 30-day free returns and exchanges promise.
Damage or a mismatch.
If an item arrives damaged, incomplete, incorrect or not as described, explain the issue and include photographs if available. Applicable legal remedies remain in effect.
An order that has not arrived.
Review the tracking details and let the team know the concern. Non-delivery is not treated simply as an ordinary returned item where different legal refund rights apply.
Small details make the process clearerCARE / 05
06 / Before sending an item
Keep it straightforward.
Different kitchen products may need different shipping and handling guidance. A countertop oven, glass accessory and saucepan are not packed in the same way, so it helps to confirm the instructions for the product you are returning.
Do not assume Kivqora's business address is the return destination. Ask the team for the appropriate return instructions before sending any goods.
A useful record of the order and the item makes your return conversation easier.
01Keep your order number and identify the exact item.
02Describe your return, exchange or product concern.
03Ask for the applicable shipping or handover instructions before dispatch.
07 / Your questions
Good to know.
A concise guide to returns, exchanges, refunds and what to do when something about an order needs attention.
How long do I have to return an item?
Kivqora offers free returns and exchanges within 30 days. For the dates and instructions applicable to a specific order, our customer care team is available 24/7.
Is a return or exchange free?
Yes. Our store commitment is free returns and exchanges within 30 days. Please request the correct return instructions from our team before sending an item.
How do I start a return?
Have your order reference and product name ready. Tell customer care whether you would like to return or exchange the item, and follow the instructions given for the relevant order.
Can I exchange for another product?
You can request an exchange within our 30-day free exchange window. Our team can review the replacement you would like and explain the options and next steps based on availability.
When will I receive a refund?
Processing and payment posting times depend on the refund circumstances and payment service. Once a refund is confirmed, our team can explain the available processing details.
What happens to an automatic discount?
The applicable refund amount is based on the original transaction, including the amount paid after any automatic discounts. Successful email subscribers receive a 15% sitewide benefit, and selected promotional products receive an automatic 20% discount, as described by the store.
What if my product arrives damaged?
Tell our customer care team what arrived, what is wrong and which order is affected. Photographs can be helpful when available. We will review the appropriate remedy, and any rights provided by law remain in effect.
Where should I mail a return?
Please ask customer care for the correct return instructions before mailing anything. The published business address is not automatically the return destination.
What if my order never arrived?
Check the order's tracking updates and reach out to customer care with the order details. If an order was not shipped or supplied as required, cancellation and refund rights under applicable law remain available.